IT Services

JAM-TEK offer a wide range of IT Services from Hosting to fully managed Support packages.

Our aim is to simplfy your IT

…ensuring your business can operate effectively knowing your IT systems have the stabilty to handle your day to day operations.

Our Directors both have extensive knowledge of working within high preasured businesses and there goal has always been to ensure the customer has access to the information and systems they need on a day to day basis.

Support

Overview

The key to our success is the lengths we go to to support your enviroment.

We dont just want to be a break/fix IT company. Our aim is to understand the impact, failing IT has on your business and ensure your services are restored as quickly as possible.

Once services are restored, we asses your services to see if can impletment further preventative measures.

For our support contract customers we apply proactive measures to ensure their IT enviroment is not only effective but also efficient.

Availability

We operate Monday – Friday 09:00 – 17:00 contactable via Phone, Email and various messages services.

For our contract customers we operate an out of office emergancy contact service.

We are always happy to visit customers to resolve issues, we also operate a highly secure remote access system to allow quick and efective resolutions to your IT issues.

We also operate a drop of service, allowing you to drop off your equpiment at our offices near Woodbridge

IT Support Packages

Premium Support Packages

Remote and Onsite Support

Business focussed Support and Solutions

One Stop Shop

We recognise the frustrations of managing IT. We understand the pain of dealing with muliple suppliers. We often see one supplier blaming another. Our aim is to take all these unnecessary hurdles and complications away by offering multiple IT services in one package with one bill.

We also offer supplier managment services – we will work with your suppliers on your behalf to mange licensing, purchases, implentation and support.

Business focussed Premium Support and Solutions

What our Clients say

JAM-TEK are very knowledgeable, professional people who helped Universal Converting Equipment move from an analogue phone system to a new a VoIP system and install a new leased line. Both parts of the project were a complete success which can be attributed to them entirely. The new systems have greatly improved communication and productivity in the office and any interaction we had with Jamie or Mark during various stages of the project was excellent. I would definitely recommend JAM-TEK for anyone looking for help with their IT

Amanda LeeIT Manager

Outstanding service offered. I work for an SME locally and we trust JAM-TEK with all the companies IT matters. They always go above and beyond for anything we ask and treat every matter with the same care and attention. You can be sure to receive not only a high-level professional service but a warm smile as they come in or a pick you up on the end of a phone call. All information provided to them is handled with the upmost care ensuring full confidentiality, and data protection. No matter is too small, large or complex they will always ensure we are up and running. We have a complex IT requirement that takes time and hard work to guarantee the smooth running of the business and they will always put in the time and dedication needed to understand industry specific software and company requirements. I would recommend no company more than this one for all your IT needs.

Adam CheiseBusiness Admin

Jamie thoroughly investigated a tricky problem and, after a few hours, found a solution. Being a subscription customer there was no charge. He was polite, tidy and undemanding. He also suggested a better, cheaper alternative setup which we will adopt.

Customer

We use JAM-TEK for all of our IT needs, We are quite nervous about our data and like the fact that these guys were the IT department for Suffolk Police before it all got moved to Norfolk. They just supplied fibre internet connection and complete VOIP system which we are particularly pleased with.

John DoeCEO

Great service by Mark at Jam overnight - really helpful and responsive people with a deep knowledge of Windows and MS Exchange programmes. Now back up and running again after a major IT glitch just before Xmas 2020.

John DoeIT Liasion